Support center
Pick your app for answers to common questions, its privacy policy and terms. Still stuck? Email us and a real person replies.
We're a small independent studio, so replies come from the person who builds the apps. We usually answer within two business days, Monday to Friday, Pacific Time.
Belize Lottery
MyFitZ
Would You Rather?
Car Codex
Vision Pet
Asteroids 3D
AsteroidQuestions about every app
Purchases and refunds
How do I restore a purchase or subscription?
Open the app's settings or store screen and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy.
How do I cancel a subscription?
On your iPhone open Settings, tap your name, then Subscriptions, and pick the app. Cancel at least 24 hours before the renewal date. Apple handles all billing, so we can't cancel it for you.
How do I get a refund?
Purchases go through Apple, so refunds do too. Request one at reportaproblem.apple.com.
Troubleshooting
The app isn't working. What should I try first?
Make sure the app and iOS are both up to date, then close the app fully and open it again. If that doesn't help, restart your device. If the problem is still there, email us with the details listed under bug reports below.
Why does an app need a recent iOS version?
Our active apps are built with Apple's newest tools, such as SwiftUI and widgets, which only run on recent versions of iOS. Supporting fewer versions also means we can spend our time fixing problems and adding features instead of testing on old systems. The app status page lists what each app needs.
Is this app still maintained?
Our active apps are updated for new iOS releases and get fixes when something breaks. The old games in The Vault are kept as history and are not supported. The app status page shows which is which.
Bug reports and ideas
What should I include when reporting a bug?
Your device model, iOS version, the app version (usually in the app's settings), what you expected and what happened. A screenshot or screen recording helps a lot.
Can I suggest a feature?
Please do. Email the app's support address or use the contact form. We read every suggestion, and many features in our apps started as a user's email. We can't promise to build every idea, but we'll tell you honestly if it fits.
Privacy and your data
Do you have my data?
In most of our apps, no. Your data stays on your device or in your own iCloud. Each app's privacy policy lists exactly what is and isn't collected.
How do I delete my data?
Delete items in the app, or delete the app to remove everything stored on your device. For apps that sync with iCloud, you can also remove their data in Settings, then your name, then iCloud, then Manage Storage. For Would You Rather votes tied to an anonymous ID, email us and we'll delete them.
How do I request my data or deletion?
Email privacy@bangbangstudios.net with the app's name and what you'd like us to do. We respond within 30 days.
About our apps
Who makes these apps?
Bang Bang Studios is a small independent studio in Los Angeles, founded by Andre Villanueva. We've been Bang Bang Studios since 2015, and making games since 2010.
Can you build an app for me?
Yes. See working with us for the kind of projects we take on, or book a free call with Andre to talk about yours.
Email us
General support: support@bangbangstudios.net. Each app's support page also lists its own address. We usually reply within two business days, Monday to Friday, Pacific Time.
Privacy requests
To access, correct or delete personal information, email privacy@bangbangstudios.net with the app's name. We respond within 30 days.