Vision Pet support

Questions, bugs or ideas? Email VisionPet@bangbangstudios.net. We usually reply within two business days.

Common questions

Which devices do I need?

Vision Pet is built for Apple Vision Pro. The iPhone and Apple Watch companions let you check on him and share his care when you're away from your headset.

He's not responding to my voice.

Check Settings, then Privacy & Security, and allow Microphone and Speech Recognition for Vision Pet. Speak the command clearly while looking at him.

How do I restore a purchase?

Open the app's settings or store screen and tap Restore Purchases, signed in with the same Apple Account you bought with.

How do I report a bug?

Email us with your device model, iOS version, the app version (in the app's settings) and what happened. A screenshot or screen recording helps a lot.

How do I delete my data?

Your data lives on your device and in your own iCloud. Delete items in the app, or delete the app to remove everything. Nothing is stored on our servers.

Still stuck?

Use the contact form and pick Vision Pet, or read the privacy policy.